Free Essay About All Questions Carry Equal Marks Attempt All Questions In Section A (Short Answers)

Section A (400 to 500 words for all questions)

Q1 What do you understand by "Leadership" and why is it important for effective management?
Leadership is a quality that separates leaders from followers. Ultimately, leadership boils down to effective decision-making on the spot, and being unafraid to be responsible for the consequences of the decisions made. Leaders are not simply born; they can be made through years of experience, through years of learning to respond effectively to not only the challenges of the workplace, but to life as well. Leadership is important for effective management because they deal with unpredictable, stressful situations, and pressures in general.
Q2 In today's environment which is more important to an organisation — efficiency or effectiveness? In today's environment, effectiveness is more important to an organisation because communication is much more important. In order to communicate effectively, one must know how to be "effective" in getting one's message across, or receiving a message properly. Today's specialised organisations are much more focused on communication effectiveness than generic efficiency.

Q3 How centralisation and decentralisation differ? 9 marks

Centralisation entails a more concentrated management team whereas decentralisation means less "top-down" communication, and more equalised, spread-out communication processes.
Q4 What do you understand by formal and informal planning? 9 marks
Q5 Describe communication process? 9 marks
Communication process is the act of sending and/or receiving a message via a medium.
Section B (200 to 250 words for each question)
All questions carry equal marks Attempt two questions, you can either answer Q6 or Q7, Q8 is compulsory
Q6 Discuss, why employees resist change and what can you do to overcome the resistance to change? 20 marks
Employees resist change because they become comfortable with the status quo -- and are afraid to accept changes, even if they see that such changes can be beneficial. One thing that can be done to help employees overcome their resistance to change is to implement changes gradually, rather than all at once. For example, if a division of an organisation would benefit from an internal change, it would be prudent to change one aspect or one sub-division of the department. A gradual implementation of change is a far less scarier prospect than a radical implementation of change. Also, if the proposed change is explained in terms of how it will benefit employee productivity and improve the bottom line, the change will be received with less apprehension.
OR

Q7 Discuss functions of management, explain the nature and purpose of planning with the help of different examples? 20 marks

Q8 Identify communication barriers and explain how managers can overcome these barriers?
Communication barriers exist between all tiers of management as well as between management, stakeholders, and employees. Managers can overcome these barriers by encouraging open channels of communication, and becoming better listeners. A better listener is a better problem solver. Better listeners tend to be more trusted in order to help resolve communication barriers.
Section C Answer all questions, you need to mark either True or False or select one option in multiple choice questions, which you consider as correct, see the example below of how to attempt true and false questions:
Example; Control is the process of monitoring and evaluating evaluatin activities to ensure that they are being accomplished as planned. Answer: True False

Section C

Multiple choice: 1 marks for each question. 15 marks All questions are compulsory
Mark the correct option
1 Everything a manager does involves communication. Answer: True False
2 In order to be sent, a message needs to be decoded. Answer: True False
3 Success in communication always involves reasoning skills. Answer: True False
4 Feedback is a response that confirms a message. Answer: True False
5 One advantage of a written communication is that it provides a record of the information. Answer: True False
6 An example of filtering is telling your boss what she wants to hear. Answer: True False
7 Emotions can cause a single message to be interpreted in two different ways. Answer: True False
8 When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light. Answer: True False
9 Emotions rarely interfere with effective communication. Answer: True False
10 Language that is acceptable for one audience can be a barrier to effective communication for another audience. Answer: True False

Mark the correct option

Example: How to answer the question Which of the following is an example of a structural organisational change?
A) purchasing new work equipment
B) changing work practices
c) changing managerial span of control (This is correct option)
D) changing employee attitudes
11 The communication process begins with

A) An encoded message

B) A receiver
C) A thought or purpose
D) A message the communication process begins with.
12 Which communication sequence is correct?

A) Sender decoding channel encoding receiver

B) Sender encoding channel decoding receiver
C) Sender channel medium decoding receiver
D) Source sender encoding decoding receiver
13 In order to transmit a message, the thought originating with the sender must be to symbolic form.

A) Encoded

B) Expanded
C) Deciphered
D) Decoded
14 A____________ is the actual physical product encoded by the source.

A) Source

B) Channel
C) Message
D) Thought
15. The channel is the

A) person who sends the message

B) Person who receives the message
C) Medium that the messages travels through
D) Actual physical product from the source that conveys a purpose

End of Paper

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