Quality Training Manual Essay Samples

Introduction

The concept of quality management has been present for several years, although its meaning has constantly evolved over time. Total Quality Management (TQM) is a detailed and well-organized method of organizational management, which is meant to increase the quality of output through constant refinements in response to customer feedback (Gupta & Bhardwaj, 2013). In the early years of the twentieth century, it primarily involved the inspection of manufactured products to make sure that they attained the required specifications. In the 1940s, the concept of ‘quality’ turned out to be more statistical (Gupta & Bhardwaj, 2013). For that reason, statistical sampling systems were used to inspect products for quality, with quality control charts being used to monitor the production process. In the 1960s, with the aid of some quality experts, the concept took on a whole new meaning; it started to be regarded as something enshrined in the entire organization and not only the production process (Gupta & Bhardwaj, 2013).
Six Sigma is the most recent and effective methodology in the quality engineering and management continuum (Desai & Shrivastava, 2008). Initially developed by Motorola in 1986, Six Sigma can be used when a company wishes to achieve a specific level of quality that ensures customer satisfaction (Gupta & Bhardwaj, 2013). The major advantage of Six Sigma is that it aims to increase the quality of process outputs by minimizing variations in manufacturing and organizational processes. Nonetheless, since quality management requires continuous monitoring of feedback, managers must execute strategic controls to ensure that the progress of targets and goals of the organization are reviewed periodically (Desai & Shrivastava, 2008). Thus, TQM techniques demand a lot of time and effort to implement effectively.

References

Desai, T. N., & Shrivastava, R. L. (2008). Six Sigma: A new direction to quality and productivity management. Proceedings of the World Congress on Engineering and Computer Science. Retrieved from http://www.iaeng.org/publication/WCECS2008/WCECS2008_pp1047-1052.pdf
Gupta, A., & Bhardwaj, Y. (2013). Total quality management & Six Sigma instrument. International Journal of Management & Business Studies, 3(4), 70-72. Retrieved from http://www.ijmbs.com/34/dramit.pdf